They are no saints, don't get me wrong, but truly understood that it was in their best interest to come up with some compromise and I will figure out a way to meet those payments because they worked with me in this difficult time. Schoolyard Bullies! I wouldn't think it so bad I guess it I had been met with the same resistance from other creditors, but most were actually helpful. I, in good faith was trying to work out a temporary solution, but they won't play nice. Instead I filed the case with the BBB, because I just feel that this is unacceptable. Plead for anything from blood sucking credit card scum, not going to happen. Oh, ** did give the address of the credit collection department where I could plead for lenience. Blocked their phone calls and set about drafting a letter to the big wigs at Barclays. She actually asked me, "Don't you have Medicare?" to which I calmly but firmly replied, "I am 36, not 90, and generally Medicare doesn't cover credit cards." So after a frustrating bit of time dealing with the "Specialist" I concluded that they would obviously rather receive no payment than work with me. She just kept telling me she could not offer me anything and that my minimum payment was $131.įunny thing was my payment had been only $68 for a long time, how was offering my a payment almost double going to be of any help? ** told me did not understand why I have no money or income. I even told her that I hoped it wouldn't be 6 months and that as soon as I find something I would gladly contact them to get my payments back on regular schedule. Could you offer me some temporary options just for 6 months or until I get a job. But I wanted to make some payment to them, but was afraid I couldn't make the entire payment due at this time. I explained that I was a recent college graduate and I was really struggling to find employment. I tried to explain my situation to her, and did so several times, but she just couldn't seem to get it. ** was from pretending not to be in India, but her lack of basic English kind of tipped me off. I contacted Juniper's Customer Service Specialists, yes they are right, they are very, very special. Unfortunately for all of us Juniper is still there like the playground bully, the jerk in traffic, the fly on an otherwise lazy summer day. I am convinced they must not exist anymore. Recently graduating from college again, exhausting my unemployment, 401K, savings, and patience while desperately searching for a job. WILMINGTON, DELAWARE - Not unlike most, I am in a bit of a financial pickle. In closing, I hope you wish to amicably resolve this issue, have my limit reinstated and allow me the pleasure of printing and publishing a retraction of the above. I hope Trans Union banks with them, because I won't. So as of today, I will not use this card, and publicly tell my story as I am sure more people will get the same treatment in the future. This bank has no customer loyalty or rewards for good customers. They relied on a credit report from trans union that was old and out of date, instead of my credit payments, and history with them. I called customer service, they could not help me in any way. After 3 years of constant increases to my credit limit for rewarding me for "on time " payments, Excellent credit history, and paying more than what was due, never missing a payment, never having a late fee or any other blemish on my history with them, I suddenly got a letter telling me that my credit limit was decreased to only what was currently owed them. DELAWARE - I just want to say that this bank has no concern for customer service.